Frequently Asked Questions

Your order will be delivered within 6 to 10 working days (Monday to Friday, excluding public holidays) from the moment it is confirmed. As soon as your order is shipped, you will receive an email with a tracking number.

In mainland France, delivery costs €5.90 and is free on orders of €49 or more. For other destinations, the exact rate is displayed at checkout, before you confirm your order.

France, Belgium, Switzerland, the European Union, overseas territories, and many other international countries. If your country is listed at checkout, we deliver there.

As soon as your order is shipped, you will receive an email with a tracking number. If you cannot find it, please contact us with your order number.

Yes. You have 30 days after receipt to change your mind, instead of the 14 days required by law. Please write to us before sending anything back: we will provide you with the procedure to follow.

Write to us with your order number and a photo: we will find a solution with you, whether it be an exchange or a refund.

Yes. Payment is made on an encrypted page via certified payment providers. We never have access to your bank details.

Bank cards (Visa, Mastercard, American Express, Cartes Bancaires), PayPal, Apple Pay, Shop Pay and Klarna. Depending on your country, other methods appear at checkout, such as Bancontact in Belgium.

Each product page indicates the dimensions of the item and how to measure your pet. If you are between two sizes, write to us before ordering: we will help you decide.

By email at info@chatchienetmoi.fr, or via the form on the Contact page. A real person will answer you, in French.